Get in Touch With Us
Got a question about how we rank fast-payout casinos in Canada, spotted something that needs updating, or just want to tell us what you think? This page covers the ways to reach Online Casinos Canada, what we can help with, and how we handle the messages that come in.
How to Send Us a Message
Email is the best way to contact us. Write to [email protected] and a member of our editorial team will read it personally — we don't rely on automated replies to stand in for a proper response. Wherever possible, we aim to get back to you within a couple of working days, though this can stretch during busier periods.
If your message relates to a specific casino brand, bonus offer, or page on the site, include the name and, if you have it, a link. It helps us find the relevant section quickly and gives you a more useful answer.
What We Can Help With
We hear from readers for all sorts of reasons connected to Canadian online casinos. Common topics include:
- Questions about our reviews — asking why a brand such as Cashed, SlotsGem or WinnerIsland is rated the way it is, or how our fastest-payout research was carried out.
- Corrections — an operator's bonus terms, payment options or licensing details can change; if you notice something out of date, tell us and we'll look into it.
- Content suggestions — ideas for topics you'd like us to cover, whether that's a specific payment method, a new casino, or a province-specific question.
- Partnership enquiries — if you represent a casino brand or a related business and want to discuss working with us, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — if you or someone close to you needs support around gambling behaviour, mention it in your message and we'll point you toward appropriate resources.
What We Can't Do
We're an independent comparison site, not a casino operator, payment provider or regulator. That means we can't process withdrawals, resolve account disputes, verify your identity documents, or make decisions on a casino's behalf. If you have an issue with a deposit, a delayed payout, or a locked account, that has to be raised directly with the casino's own support team, and escalated to the licensing authority named in that casino's terms if it isn't resolved. We're happy to point you in the right direction if you're not sure who to contact.
Before You Get in Touch
A few quick checks can save you time:
- If your question is about a specific brand's rating or offer, check the details listed against that casino on our site first — offer terms and wagering conditions are noted alongside each one.
- If you're looking for information on alternatives outside standard Canadian licensing routes, our page on Trusted Non GamStop Casinos UK may be more relevant than a direct enquiry.
- Include as much context as you can in your first message — the casino name, the page you were reading, and what you'd like to know — so we can reply properly the first time rather than going back and forth.
Why We Value Your Feedback
Rankings on this site are built from research into payout speeds, licensing, game selection and bonus terms across Canadian online casinos, and that research only stays accurate if it's kept current. Reader feedback is one of the ways we catch things that have changed — a bonus that's been withdrawn, a payment method that's no longer offered, a licence that's been updated. If something we've published doesn't match what you experienced when you visited a casino, we want to hear about it.
Thanks for taking the time to read this far. Drop us a line whenever something's on your mind — we do read every message that comes in.